A Of course. If you are not satisfied with the product, as long as the product remains in its original condition, has not been used, and within the specified time after receiving the product (please refer to our return and exchange policy for specific time), you can contact our customer service staff to apply for a return. We will process your return as soon as possible and bear the resulting shipping costs.
A The return and exchange process is very simple. First, please contact our customer service staff to explain the situation and provide relevant order information and photos of the problem product. We will give you a return and exchange suggestion based on your specific situation. If you agree to return or exchange, we will provide the return address and precautions. You only need to send the product back as required and tell us the courier number after sending it. We will process your refund or exchange as soon as possible after receiving the returned or exchanged product.
A If the product you received has quality problems, please contact our customer service staff as soon as you receive the product. We will handle the return and exchange for you as soon as possible and bear the resulting shipping costs. At the same time, we will also investigate the problem products to avoid similar problems from happening again.
A The sizes of our slippers are produced in accordance with international general standards. However, due to the slight size differences between different brands and styles of slippers, it is recommended that you carefully refer to the size chart on the product details page before purchasing, or contact our customer service staff for more accurate size recommendations.
A Fuzhou Mermaid Import and Export Co., Ltd. has always attached great importance to product quality. We have a strict quality control system, and we strictly control every link from raw material procurement to production and processing. At the same time, our products have passed relevant quality certifications to ensure that each product meets international quality standards. You can buy our products with confidence.
